Delivery times are quoted in business days for metro areas only and are estimates. Such estimates are not contractual commitments.
During sale periods, please allow additional time to receive your order.
Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.
TO THE EXTENT PERMITTED BY LAW, TIGER MIST (US) WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES TO THE CUSTOMER OR ANY THIRD PARTY FOR FAILING TO MEET A DELIVERY ESTIMATE.
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery (see below for more information).
We make every effort to ship all orders received by 12pm AEDT on the same day. Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched. You can also select to receive updates via Facebook Messenger or SMS at checkout after you place your order.
In the event that you do not receive your order within 15 business days of placement, please contact us at firstname.lastname@example.org.
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded.
DELIVERY METHOD – USA
All orders to the USA are shipped via DHL Express from Australia. Orders sent express via DHL Express use a signature service and can be tracked here. If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted.
Please note, if you request your delivery method be updated to a different address or provide DHL with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend changing your delivery method from our signature service.
**We reserve the right to amend delivery methods without notice.
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in USD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display USD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
INTERNATIONAL TAXES & DUTIES
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. As you may be required to pay duties or import tax, it is your responsibility to make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, a restocking fee and any shipping and delivery costs will be deducted from your refund.
- Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
- New Zealand: https://www.customs.govt.nz/personal/online-shopping/
- The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
FREE SHIPPING THRESHOLDS
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.
SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response, we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any public holidays when our dispatch centre is closed.
Pre-orders will not be shipped prior to the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however, we will make every effort to contact you if your order is going to be delayed.
Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise.
EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us at email@example.com and we will investigate your delivery on your behalf.
HOW TO CONTACT US
If you have any queries or would like more information about these Terms or any of our Policies, contact our customer service team via firstname.lastname@example.org
This website is operated by TIGER MIST (US) LLC, 923 E. 3rd Street, Unit 115, Los Angeles, CA 90013