We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded.
We make every effort to ship all orders received by 12pm AEDT on the same day. Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day but we cannot guarantee. You will receive a shipping confirmation email as soon as it has been dispatched. You can also select to receive updates via Facebook Messenger, SMS, or the Shop app at checkout after you place your order.
EXPRESS DELIVERY – AUSTRALIA
All Australian orders are sent express via StarTrack Express using an Authority To Leave (Without Signature) service. If you provide an address and delivery is attempted while no one is home, the courier will leave your parcel at the property. Unfortunately, we cannot be held responsible for lost or stolen parcels so please use a business address wherever possible.
If you have a question regarding your delivery, you can contact StarTrack directly on 13 23 45 (8am-6pm AEDT Mon - Fri). If they're unable to assist you, feel free to get in touch with us.
EXPRESS DELIVERY - INTERNATIONAL
All international orders are sent express via DHL Express and use a signature service which can be tracked HERE. If delivery is attempted while no one is home, the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted.
Please note, if you request your delivery method be updated to a different address or provide DHL with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend altering our signature on delivery service for this reason.
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in either AUD (Rest of world site) or USD (North America site) at checkout and all order confirmation emails and invoices will show AUD or USD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can't guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added ie. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.
SALE PERIODS & PUBLIC HOLIDAYS
During sale periods and (Australian) public holidays, please allow additional days for your order to be dispatched. Public holiday information can be found here.
Pre-orders items will not be shipped until the estimated shipping date displayed on the product page. Any non pre-order items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however we will make every effort to contact you if your order is going to be delayed.
Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise.
EDITING ORDERS & ADDRESSES
Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly and changes to items on orders, shipping addresses or names are not possible once an order has been processed.
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.