Please read through our returns policy below carefully as you are agreeing to this when you make a purchase with us.
LODGE A RETURN
To request a return, please head to our returns portal by clicking on the button below and follow the prompts.
If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, contact us at firstname.lastname@example.org with images of the fault. All claims need to be made within 30 days of receiving your order.
Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Returns are usually processed within 2 business days of receipt and you’ll receive an email detailing your return once this has been done.
Customers can submit a return for either a full store credit or a refund (to your original payment method, less any shipping costs), within 30 days of receiving your order. We will only accept returned item(s) that have been submitted using our returns portal and are in their original condition.
Change of mind includes any reason other than where an item is deemed to have a major fault by our customer care department, including instances where a style didn't suit you or did not fit how you wanted or expected it to.
NEED AN EXCHANGE?
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. Using either your store credit or refund you are then able to purchase a replacement item quickly and seamlessly.
RETURNS WILL ONLY BE ACCEPTED WHEN:
- Items are in their original condition.
- Items are in their original packaging.
- Tags remain attached to garments.
- Garments are unworn, unwashed and unstained.
WE DO NOT ALLOW RETURNS FOR THE FOLLOWING:
- Products received without authorisation.
- Products purchased on markdown or final sale.
- Underwear, lingerie, or swimwear bottoms (including one-pieces and sets).
- Garments that have inbuilt underwear sewn into them.
- Products received in a condition other than their original condition.
- Products without their tags attached.
- Products that appear worn, smell of perfume, smoke, deodorant or body odour.
- Products that are marked or damaged in any way, that includes, fake tan, deodorant and makeup.
Our returns department has the right to refuse any returned item that does not meet the original condition. In this instance, the returned item WILL NOT be sent back to the consumer.
If you’re an Australian or US customer and returning for a store credit, we’ll cover your shipping costs! Simply process your return through the portal, select store credit, and we’ll send you a free shipping label.
If returning for a refund (to the original payment method), the return label costs will be deducted from your final outcome, $8.95AUD for Australian customers and $10USD for US customers. Rest of world customers need to arrange postage at their own cost.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.