Contact

Have a question you need answered? Our customer experience team are here to help! 

You can contact us via the form below or email us at customercare@tigermist.com.au and we'll aim to get back to you within 48 hours. During busy periods, holidays and public holidays, please allow up to 3 business days.

FAQs

When will I receive my order?
We aim to dispatch all orders within 24 hours of being placed. Delivery times then vary depending on the destination. You can view all estimated delivery times HERE. Please allow additional dispatch time during sale periods.

How can I track my order?
Once your order has been shipped, you will receive a shipping email containing your tracking number which links to the relevant courier website. Additionally, if you opted to receive SMS updates at checkout, or have the Shop app on your phone, you will also receive updates via these channels.

What is your sizing like?
Our sizing is based on the body measurements displayed on our Size Guide HERE and should be used as a guide only. We release new styles every week, and styles may differ across various fabrics and designs. If you would like further assistance with sizing, our customer service team are more than happy to help! Please contact us HERE.

How do I return an item?
We have updated our returns policy to improve your shopping experience. You may request a return for any eligible product within 30 days of receiving your order for a store credit or a refund (to the original payment method). If you're an Australian or US customer and returning for a store credit, we'll cover your shipping costs! For more information on how to return an item, please head to our Returns page HERE.

How do I request a restock?
We understand sometimes a size or style you love is sold out. So we've made it easy to communicate to you when it's back in stock! All you need to do is click the 'Notify Me' button on the product page, select the size you want and enter your email address. If the product become available again, you'll be notified via email with a link to your shopping bag for an easy checkout.

What is a pre-order?
A Pre-Order is an item that is not yet released or ready to be dispatched. These styles are usually popular and in demand, so ordering whilst on pre-order allows you to secure an item before it's released and available. The estimated shipping date will be displayed on the product page and the item will be shipped as a priority as soon as it's delivered

What are the benefits of creating an account?
By creating an account you can create a personal wishlist, checkout faster and access your order history PLUS, we have new and exciting things coming! So how do you sign up? It's super easy, CLICK HERE to get started.

How can I check my credit note or e-voucher balance?
We recommend saving your store credits and e-vouchers to your Apple Wallet. This allows you to keep track of all your available codes, their expiry dates and the values remaining.